Return and Refund Policy

Last updated: November 2, 2026

At Steadyborne, we believe in standing behind what we create. We want you to feel confident in every purchase, and we're committed to making things right when an order doesn't meet expectations.

Our 30-Day Return Policy

We accept return requests within 30 calendar days of delivery for eligible items.

To qualify for a return, your item must be:

• Unworn, unwashed, and unused.

• In its original condition, with any original tags attached.

• Free from stains, odors, pet hair, or other signs of use.

• Accompanied by proof of purchase or an order number.

To start a return, contact [CUSTOMER SUPPORT EMAIL] within 30 days of receiving your order.

Please include your order number, the item you wish to return, and the reason for your request.

Do not send items back without contacting us first. We will provide return instructions and the appropriate return address after reviewing your request.

Return Shipping

For standard returns involving a change of mind, sizing preference, or an item that is no longer wanted, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable unless the return results from our error or is otherwise required by law.

We recommend using a trackable shipping service. Steadyborne is not responsible for return packages lost before they reach the designated return address.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the problem.

Once verified, we will arrange a replacement or refund at no additional cost to you, as appropriate. We may not require you to return the affected item.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or design, please request a return for the eligible original item and place a new order.

Nonreturnable Items

Unless defective, incorrect, or otherwise required by law, the following items are not eligible for standard returns:

• Personalized or individually customized products.

• Gift cards.

• Items marked final sale before purchase.

• Items that have been worn, washed, damaged after delivery, or altered.

Our standard printed collection shirts are eligible for the 30-day return policy when they meet the conditions above, even though they are made to order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact us.

Order Cancellations

Because our products are made to order, production may begin shortly after purchase.

Contact us as soon as possible if you need to cancel or change an order. We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once production has started.

This does not affect your eligibility for returns under this policy or any rights provided by applicable law.

Questions?

For assistance with returns, refunds, or order concerns, contact:

Steadyborne

Email: colbygingles@hotmail.com

We appreciate the opportunity to make things right.

Built for what matters.